1. Introduction
1.1 The following terms and conditions (hereinafter "general conditions") apply when an order is placed at www.artcomesbefore.com and all related pages. The general terms and conditions constitute a contract between the customer and Art Comes Before, D.O.T by Grass di Mario Grassellino, Via delle Prata, 12, Scandicci, 50018 Firenze, Italy, V.A.T. Number 02738730817. Additional information and company contact information for Art Comes Before can be found on the website. By making a purchase and using this website, the customer agrees to these terms and conditions.
1.2 You must be 18 years of age to place an order. Art Comes Before does not accept orders placed by individuals under the age of 18. Art Comes Before reserves the right, in some cases, to cancel or modify the order (for example, if the user has given false personal data and/or in the case of any indications of debts or missed payments).
1.3 Art Comes Before assumes no responsibility for out-of-stocks and any image or typographical errors on the site such as, for example, errors in product descriptions or technical specifications, incorrect pricing, price adjustments (such as supplier price changes or currency changes), or inaccurate information about the availability of merchandise. Art Comes Before has the right to correct such errors and to change or update information at any time. If an incorrect price has been quoted for a product ordered by a customer, Art Comes Before will notify you immediately and wait for your approval of the correct price before proceeding with processing your order. All photos on the site should be considered illustrations only. The physical item may have slightly different color details from the on-screen view, this is due to an objective change in the viewing medium (print vs. digital screen). Art Comes Before is not responsible for information on the site from third parties.
1.4 The site and all its contents are the property of Art Comes Before or its licensors. The information is protected by intellectual property laws and market laws. This means that trademarks, product names, trade names, designs, images and graphics, layouts and product information, services and other content may not be copied or used without written permission from Art Comes Before.
2. Contracts and orders
2.1 To make a purchase through the site, the customer must accept the general conditions. By accepting these general conditions, the customer agrees to follow the general conditions in their entirety and confirms that he/she has read all information regarding personal data and cookies and consents to the processing of personal data and cookies in accordance with Art Comes Before's privacy policy.
2.2 A purchase contract is concluded when Art Comes Before has confirmed the customer's order. This occurs when the customer has received the order confirmation from Art Comes Before via e-mail. Art Comes Before advises the customer to always save the order confirmation in case of any possible future contact with Art Comes Before customer service regarding the order. The customer may cancel their order up to the time of its confirmation by Art Comes Before. If the order is cancelled, Art Comes Before will refund all payments that the customer or the customer's credit/debit card company has made.
3. Customer data
When the customer places an order they will be asked to provide some personal information. The customer confirms that the information he or she has provided is correct and complete. The customer is responsible for any errors in the information provided. Information regarding Art Comes Before's handling of personal information is set forth within Art Comes Before's privacy policy, which is a central part of these Terms and Conditions.
4. Charges, prices and payment
4.1 The prices that appear on the site apply to all products on the site. All prices are shown in EUR and include VAT. Prices do not include shipping and any payment fees. These will be added separately.
4.2 The customer may pay by any of the methods indicated on the site. Art Comes Before has the right to charge the payment to the user already at the time of the order. Art Comes Before also reserves the right not to always offer all payment methods and to change the payment methods if the payment method the customer has chosen does not work. This is applicable for any reason at the time of order fulfillment. Any limitations on the use of available payment methods are listed on the site.
5. Special Offers
Art Comes Before may, from time to time, place promotions on the site. Such promotions may have more favorable conditions than those listed in these Terms and Conditions, for example with respect to payment or the length of time in which you may exercise your right of withdrawal. Each of these conditions applies for the duration of the special promotion and with reference only to the products listed by Art Comes Before in connection with the promotion. Art Comes Before reserves the right to withdraw these promotions at any time. Upon withdrawal or termination of the promotion, these Terms and Conditions shall always apply without modification. Offers for specific products on the site are valid only for a limited time and while supplies last.
6. Shipping and delivery
6.1 Products that are in stock are normally delivered within the number of business days indicated on the site. Unless otherwise agreed upon ( for example, in relation to products not in stock), delivery will be made within 30 business days from the time Art Comes Before has confirmed the order by sending the email confirmation. Any additional information regarding Art Comes Before's delivery methods and delivery conditions is listed below.
6.2 The expected time for delivery of goods is indicated in the order confirmation and in the Shipping section on the site. Unless otherwise agreed and if delivery takes longer than 30 working days and this is not due to the customer, the customer has the right to cancel the purchase.
6.3 If a merchandise is to be picked up at a specific delivery point, the customer must make the pickup within the time period specified in the notification. Goods must be picked up in person upon presentation of a valid ID and order number. The customer will receive a delivery notification specifying when and where to pick up the goods. Notification can be made by email, regular mail and, if the customer has provided a cell phone number, also by phone or text message. If the goods are not picked up, Art Comes Before has the right to charge the customer a 15 € surcharge.
7. Withdrawal Right
7.1 A customer who makes a purchase on the site has a 14-day period to exercise the right of withdrawal. This is in accordance with applicable consumer protection legislation. This means that the customer has the right to cancel any purchase upon proper notification to Art Comes Before, within 14 days from the time the customer or the customer's agent has received the goods ordered (withdrawal period).
7.2 By accepting the Terms and Conditions, the customer acknowledges and agrees that the right of withdrawal does not apply to any digital content provided otherwise than in a tangible medium.
7.3 In the case of products for which the right of withdrawal does not apply, the customer will receive precise information about it. In order to fully exercise the right of withdrawal, the customer must be careful not to break the seal on the goods. In fact, the possibility of exercising the right of withdrawal ceases the moment the customer breaks the seal. Under the terminology seal, any kind of technical seal (for example, serial number) is included.
7.4 If the customer wishes to revoke a purchase he/she must, before the expiration of the withdrawal period, send a clear message to Art Comes Before in the manner explained below. The customer will need to provide his or her address, personal details, and other relevant information. The latter may be, for example, the order reference number, the name of the product, and the invoice number in the message. The customer may, in addition, as an alternative to the methods described above, use the standard form for exercising the right of withdrawal provided by the National Consumer Policy Council or any equivalent authority in their respective countries.
7.5 If the customer exercises his or her right of withdrawal, he or she will pay the shipping costs for the return of the order and will, in addition, be responsible for the condition of the product from receipt of the goods and in transit. The product must be returned within 14 days from the date Art Comes Before was informed of the withdrawal. The product must be shipped packaged, in good condition and in its original packaging. All returns must be shipped to Art Comes Before in accordance with the methods and directions listed on the site. Depending on the destination, the customer may be subject to paying extra charges to receive their order. These extra charges include VAT, local taxes and customs fees. The customer is solely responsible for the charges mentioned therein, even in case of an obligatory return, i.e. before the package is delivered to the customer. For more information regarding this information please contact our customer service department.
7.6 Upon exercising the right of withdrawal from the purchase, Art Comes Before will refund the customer the amount paid by the customer for the purchase of the product, including shipping costs. Additional shipping charges, if the customer has chosen a different delivery method than the standard ones offered by Art Comes Before, are exempt from refund. In the event of a partial return of an order, shipping charges will not be refunded. Art Comes Before has the right to deduct from the refund an amount equal to the depreciation in the value of the product, taking into account the original value of the product. Such depreciation or devaluation is due to the fact that the customer has handled the product in a manner greater than necessary to determine its function or characteristics.
If the Customer avails himself of the right to withdraw from his purchase, Art Comes Before will refund the amount the Customer has paid for the product, including shipping costs. In case of additional shipping costs due to the Customer's choice of a different delivery method, only the standard shipping costs (4.95 euros) will be refunded. In case of partial return of an order, shipping costs will not be refunded.
7.7 Art Comes Before will make a refund of the amount to the customer as soon as possible, but no later than 14 days after Art Comes Before has received notice of withdrawal from the customer. The refund will not, however, be made until Art Comes Before has received the goods or the customer has provided proof of return. This may be done, for example, through a certificate of delivery. The refund will be made using the same method of payment chosen by the customer, unless otherwise agreed or if there are obstacles to such a refund.
8. Claims and warranty
8.1 Some Art Comes Before products may be covered by warranty. Information regarding the duration of the warranty and specific warranty conditions for each product can be found on the website or within the General Terms and Conditions. Product warranties cover only original manufacturing defects and not, however, failures that result from an alteration in the appearance and function of the product, such as, for example, rebuilding, upgrading, or other configuration of the product. Confirmation of the order to the customer counts as a warranty certificate.
8.2 The right to file a complaint applies to products that are defective under applicable consumer protection legislation. In the event that the customer wishes to exercise his or her right to file a claim for any product ordered, he or she should contact Art Comes Before as soon as possible after the defect is discovered, using the contact information on the site.
8.3 Art Comes Before assumes the cost for the return of approved complaints.
8.4 Once the product for which the complaint was made has been returned and the complaint has been approved, Art Comes Before will proceed to refund the amount to the customer in accordance with applicable consumer protection legislation. Art Comes Before undertakes to make the refund within 30 days from when it received the customer's complaint. The refund may, however, take longer depending on the nature of the product. Art Comes Before reserves the right to reject a complaint if the product, in accordance with applicable consumer protection legislation, proves not to be defective. In matters of complaints, Art Comes Before adheres to the guidelines established by the National Consumer Complaints Board or other relevant authorities in their respective countries.
9. Link
Art Comes Before may place links pointing to other Web sites outside of Art Comes Before's control, and similarly, sites outside of Art Comes Before's control may place links pointing to Art Comes Before's site. Art Comes Before endeavors to ensure that it posts links to sites that adhere to the same provisions adopted by Art Comes Before regarding security and customer privacy as specified in its privacy policy. However, Art Comes Before is not responsible for any form of protection and safeguarding of personal information that the client has provided to other websites. The client is urged to be cautious and always read the provisions regarding the handling of personal information on the current site with care.
10. Force majeure
Art Comes Before is not responsible for any delay caused by circumstances beyond the control of Art Comes Before such as, for example, general strikes, changed government regulations, wars, fires, lightning, extreme weather conditions, terrorist attacks, technical problems, failures in electrical/telephone/informatics communications or other forms of communication, errors or delays in vendor services due to the above circumstances. Such circumstances constitute grounds for the exclusion of claims for damages or other reasons. Should any of these circumstances occur, Art Comes Before will inform the client both at the beginning and end of the current situation. If the circumstance lasts longer than two months, both the customer and Art Comes Before have the right to cancel the purchase with immediate effect.
11. Modification of General Conditions
Art Comes Before reserves the right to change these General Conditions at any time. Any changes to the General Conditions will be posted on the site. Changes become effective when the customer accepts the General Conditions in connection with a purchase or by browsing the site. Alternatively, changes become effective 30 days after Art Comes Before informs the customer of the changes. Art Comes Before advises, however, the customer to remain constantly updated on the website in order to be aware of any changes in the General Conditions.
12. Disability
In the event that any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction, authority, or arbitral tribunal, the remainder of that provision and all other provisions shall remain valid and enforceable to the fullest extent permitted by applicable law. Any provision found to be invalid or unenforceable will be superseded by relevant legal advice.
13. Applicable law and dispute resolution
Any dispute should be resolved as a matter of priority after contacting Art Comes Before's customer service department. In the event of a dispute, Art Comes Before will adhere to the guidelines adopted by the Italian National Council for Consumer Complaints and other competent authorities in their respective countries.
These general conditions were established by Art Comes Before on the Thu, 29/02/2024 - 11:33